The workforce crisis in social care is putting huge pressure on the delivery of life-changing provision nationally – but through employers taking a positive approach to recruitment and retention, the foundations of change can be laid.

Cecily Lalloo, MD of Embrace HR, independent HR specialists in private care sector support, discusses some steps organisations can take to address this


The challenges facing social care and its workforce are well-documented, but sadly they continue to grow.

We are now at a stage where, in a sector which employs around 1.4million people, we are seeing a staff turnover rate of around 30 per cent.

Currently, there are at least 150,000 vacancies. That is very troubling, and cannot ensure the quality or indeed quantity of care that so many people depend on across the country for the long-term.

Yet against the backdrop of this workforce crisis, we do see many examples of very good practice by care operators, who are supporting their staff in their development and are investing in their wellbeing in what is a role very prone to burnout.

As the sponsor of the Care Provider of the Year category of the NR Times Awards, I was privileged to judge entries from care operators nationally – and I was greatly encouraged by the many examples of employers delivering the support their workers need and deserve.

To see organisations taking a stand against the recruitment crisis, and helping to deliver solutions, is excellent.

But for so many others, this appears a monumental task, and one where they are struggling to deliver the service clients need amidst the pressure on their resources.

While by no means definitive measures, there are a number of areas employers can consider as they look at their staff recruitment, and particularly retention, in ensuring they are building careers for people for the long-term, and making working in social care a role they want to remain in.

Here are some points for employers to consider:

Create a positive recruitment process

Bringing new people into your organisation, whether large or small, is a huge step to take, so decide what matters to you.

Most likely their values and behaviours are very important, and must align with those you have as an organisation or even as a family for those who employ in their homes.

Offer the opportunity to learn more about the role, perhaps by offering taster sessions or assessment days. Show that care presents an opportunity to develop social skills and positive interaction with clients and families, while benefitting from good working conditions.

Show the ethos of your operation from their first interaction with you, with visible leadership and structures in place for them to see the support that will be in place, alongside a path of development should they choose to pursue it.

Communicate with applicants throughout the recruitment process, to build a positive relationship from the earliest stages and give information on timeframes and what they can expect.

This will help to build a good impression of you as an employer and that each employee matters.

Understand your workforce

By getting to know your team and their needs, you are helping to foster a positive workplace culture, geared around those on the frontline whose roles are often very challenging.

Encourage honest and open dialogue to get to the root of what staff want or need, as individuals and as teams. By developing this trust with workers, and offering opportunities to develop skills and interests, this can help to build loyalty.

By getting to know individual employees and demonstrating they are important to you, this can help identify when they are feeling unsettled or unhappy.

Consider holding feedback sessions or opportunities where staff can share their thoughts – it is important these are listened to and given due consideration.

Of course people do leave and move on, but it can greatly help future recruitment and retention efforts if you can understand why that is.

A leaver survey or exit interview can be important and can help to inform future approaches.

Make wellbeing a priority

A career in social care, while undoubtedly rewarding, can come with huge demands and challenges for an individual.

Burnout is very common and support can be all too often absent.

By creating a culture of wellbeing within your organisation, this can help prevent sickness absence and improve retention rates significantly.

The mental and physical health of staff being tasked with delivering often life-changing care is paramount to them being able to do these vital roles effectively.

Developing policies covering stress, burnout, workload and sickness – which are the shared responsibility of HR, senior leaders and line managers – can be transformational for an organisation.

It is very important that leaders in an organisation are visible, and there are clear lines of communication for an employee if they face challenges.

By making time and space for them to talk and share what they face – whether personal or professional problems – this can benefit their wellbeing enormously.

By showing concern for your staff and the inevitably long hours they are facing, this will also help to demonstrate positive practices.

Encourage employees to use benefits and entitlements like annual leave for rest and recuperation, and help guard against potential issues before they arise.

Offer careers rather than jobs

Often, care is not regarded as a professional role, and as a job rather than a career.

But this is entirely wrong, and care can be a very fulfilling, long-term career – indeed it is for many people across the country.

Perceptions, however, are frequently rather more negative.

By investing in staff training and development, this can help to lay the foundations for longevity.

By giving the opportunity for employees to gain qualifications and accreditations, embarking on training to continually upskill them in the delivery of their role, this will create an ongoing desire to learn.

Often, funding can be available for such opportunities. Development of clear career pathways are also vital to this.

By demonstrating a route for progression and the setting of goals, employees will feel part of the organisation and invested in its future.

While progression may look different for each person, the offer of flexible learning and development opportunities means they can get involved whatever their circumstances.

Offering staff the opportunity to develop into other roles will assist retention – perhaps they are a care worker and may be interested in a team leader role or a role within a therapy team.

Developing staff will also help to establish a long- term plan for individual people and teams, giving more certainty to your future planning and provision.

Recognise and reward

Showing staff they are appreciated is crucial in retention.

Care can be a difficult sector to work in, without question; but celebrating and recognising the achievement of those working within it can make a huge difference.

Whether that takes the form of verbal or written praise, awards, bonus or financial or gift incentives, will depend on the organisation – but to have channels of appreciation in place is very important, for those working throughout the business.

Sharing stories of excellent work or outstanding commitment with the wider world can also be important.

Whether that is on social media or your own website, or through an external forum such as NR Times, publicly showing appreciation can be very important for the individuals involved, but can also reflect well on you as an organisation.

Remember to ensure that people are comfortable with their stories or photos being shared.

While the problems in recruitment and retention will not be solved overnight, and there is a long road ahead, by making positive steps to make workers feel valued in careers where they can develop and progress, we can make change that will benefit the sector today and into the years ahead.

To discuss recruitment and retention policies and approaches in greater detail, contact the team at Embrace HR via

Embrace returning to work after lockdown

The use of fixed-term contracts can give clarity and certainty to employers and employees alike – but for employers, they must ensure they are meeting their legal requirements towards those working for fixed-term periods.

Cecily Lalloo, managing director of Embrace HR, independent HR specialists in private care sector support, discusses the key points of which employers must be aware.

Fixed-term contracts can be a useful way for employers to cover positions for a defined period of time, giving assurance that there is enough resource for particularly busy periods or certain projects, while also affording flexibility.

For employees too, being contracted to work for a fixed period can give clarity around the nature and duration of their role, and what is expected of them during that time.

In such a fast-changing sector as healthcare, where resources may suddenly be particularly under pressure, the option of a fixed-term contract can be an effective tool to bring in people for a defined period.

For example, to cover an absence on maternity leave or a long-term sickness absence.

There are four main types of fixed-term contract:

*Pure fixed-term contracts – these expire automatically, at the end of the term, without the need for notice.

These are quite inflexible as there is no option to terminate the contract early

*Contracts with a notice clause providing for early termination – if notice is not given, the contract will expire automatically at the end of the term

* Contracts stated to be for an initial term, during which notice may not be served – the contract terminates on notice after the initial fixed term has expired

* Evergreen contracts – these renew automatically for another fixed term, unless one of the parties gives notice of termination.

Fixed-term employees are protected by legislation through the Fixed-Term Employees (Prevention of Less Favourable Treatment) Regulations 2002.

This states that employees on fixed-term contracts are treated no less favourably than permanent employees – so in terms of aspects like pensions or defined benefits, they are comparable.

During their period of employment, employers should review the contractual terms and benefits offered to fixed-term employees and look for any differences from those offered to permanent staff.

Longevity also counts in an employee’s favour, particularly at the point at which a contract expires, which is regarded as a dismissal. Throughout their period of employment, they are entitled to be informed of any permanent roles.

Fixed-term workers will have unfair dismissal rights after being employed for two years, and for those who have been continuously employed for four years or more on a series of successive fixed-term contracts, they will legally – and unless there is justification for the use of consecutive temporary contracts – be treated as a permanent employee.

But in the case of unfair dismissal, fixed-term employees are awarded greater protection, and there are circumstances in which they will be deemed to have been automatically unfairly dismissed.

There is no requirement to have two years of service to bring this claim.

For a dismissal to be fair, it must be for one of the potentially fair reasons set out in legislation, which are:

  • Capability
  • Conduct
  • Redundancy
  • Contravention of a statutory obligation
  • Some other substantial reason.

In this situation, employers will need to establish which reason they seek to rely on, and follow a fair procedure.

Each case will be based on the circumstances at the time.

The use of fixed-term contracts can be beneficial for both sides – but employers must ensure they are adhering to the legal rights afforded to fixed-term employees, and the fact these may increase after two and four years.

For advice or guidance in this area, please contact Embrace HR via


We are looking for a dedicated support worker with a genuine caring profile and good sense of humour with the ability to learn and implement prescribed therapy to support our young adult client who has cerebral palsy and epilpesy. He lives in his own home and requires 2:1 support with his personal care needs, social integration with his peers, community care and rehabilitation, and participating in tasks of daily living as much as he possibly can.

He is a sociable young man, is non-verbal, with a keen sense of humour, and likes to go out in the community. He is a wheelchair user and has an adapted mobility car – as such driving is essential.

You will work flexibly to support our client in managing aspects of his daily life, both at home and in the community to enhance his quality of life. Working in accordance with his therapists and care support plan, the role is focussed on maximising our client’s independence and wellbeing by meeting his care, support and rehabilitation needs; creating a stimulating environment whilst ensuring his safety and minimising risks; providing companionship and encouragement to help him achieve his goals.


Working days: Monday to Sunday – 7am to 7pm (option for split shifts is negotiable).

Working hours: combination of day shifts and sleep in shifts


£11.58 per hour Monday to Friday day shifts

£13.32 per hour Saturday and Sunday day shifts

£23.18 per hour Bank Holiday day shifts

Sleep in shift calculated as £56.56 plus 5 hours at the day rate (weekday/weekend)


  • Experience of working with people with a brain injury
  • Experience in carrying out occupational therapy/physiotherapy programmes
  • Excellent communication skills and the ability read non-verbal cues; great sense of humour
  • Experience of administering medication (training provided if necessary)
  • To use specialist equipment, including wheelchairs, hoists and mobility equipment
  • To have knowledge and an understanding of peg-feeding equipment.Full training will be provided where necessary for the right person
  • Team player with flexibility in approach to care
  • Hold a full, clean driver’s licence


  • To work with our client in his own home and in the community
  • To assist in all aspects of personal care
  • To provide support within the guidelines of his OT/PT and care support plan
  • To provide assistance, motivation, support and encouragement to aim towards a more independent lifestyle
  • To motivate and encourage participation in a variety of domestic, leisure, education and work pursuits
  • To travel with and act as a driver for our client, accompanying him on community activities
  • To monitor and support agreed rehabilitation techniques and strategies
  • To motivate and encourage us to complete domestic activities to a standard acceptable to our client
  • To help meet our client’s emotional needs
  • To undertake training and supervision as arranged by the Employer
  • To liaise closely with other professionals/therapists as directed by the Employer
  • To participate in regular reviews as directed by the Employer
  • To ensure and maintain client confidentiality and diplomacy in record-keeping and discussions concerning our client
  • In an emergency, stand in for other members of staff if the client would otherwise be at risk or suffer harm
  • To ensure the client’s living area, personal possessions and kept clean, neat and tidy
  • Any other appropriate and reasonable task in relation to the employment which the Employer may require from time to time


Essential Requirements:

  • Enhanced DBS Certificate – adult workforce (applied for by employer if required)
  • 3 years’ driving experience and must be 26 years of age or above for car insurance purposes
  • Able to drive automatic vehicle although training will be provided to the right applicant
  • Full clean UK drivers’ licence
  • The driver’s license must not have drink/driving endorsements
  • Good level of spoken English
  • Punctual, committed and dependable
  • A calm temperament, trustworthy, reliable with a good sense of humour
  • Ability to apply common sense
  • A strong personality to compliment the client’s needs
  • Satisfactory references
  • Right to work in the UK


  • Health and Social Care First Aid Certificate
  • Flexibility to work occasional additional hours

Job Types: Part-time, Bank

Salary: £11.58-£23.18 per hour

Day range:

  • Monday to Friday
  • Weekends


  • 12 hour shifts
  • Day shift
  • Night shift

Ability to commute/relocate:

  • Must be able to reliably commute to OL15

Click here to apply for this position

Application deadline: 31/10/2023

Reference ID: SWLUF-092023

Embrace HR Aylesbury Workplace Cultire

Changes happen all the time, everywhere, anywhere and we have to be prepared to update skills and keep them relevant. Working in the care sector it is vital that employees are trained to an acceptable standard, both for mandatory training but also for specific training that their employer needs.

There is a cost to training, not only financial but in time to attend and complete training, as well as the learning curve to put into practice what is learnt. Employees come and go. How do you capture the financial investment in their development, skills and knowledge? When an employee has worked with a client for a fair amount of time after the training, it is a given that they will have used their investment in training to improve working with the client and making a difference to that person’s care and life. How much can you claw back of the financial costs and when?

Can you recoup the training expense when they leave?

Recouping or ‘clawing back’ training expenses is not an easy decision. If you intend to do so, make sure that your employee knows that this is the expectation. Often the employee contract will detail what and when costs will be recouped. It is a good idea to discuss recouping costs early in the employment relationship, even at the interview stage. Most people want to be developed and are quite happy that they may need to repay costs if they leave.

It should not come as a surprise.

When employees need to attend training that is paid for by you, they should be asked to sign an individual training costs agreement detailing the name of the training course, the training provider, the date of the training and an estimate for the cost of the training. This allows for transparency so that the employee is aware of the investment and their obligations to repay should they leave.

An individual Personal Training Record should be maintained and updated for each new training course or refresher training that is completed.

What training should be repaid?

Every Employer will have a different view on what should be repaid. Below is our view of what might be seen as reasonable to recoup.

a) Mandatory training

Keep a training record with a list of mandatory training courses. A training plan for individual Employees should be discussed with them at induction and periodically during 1-2-1 meetings or supervisions. Where the job requires specific training that is set out in a job advert, the relevant certificates/evidence must be seen and recorded. A manager, team leader or family member can be responsible for this activity, or the HR provider is the ideal person to keep such records. If mandatory training is required to be repaid on leaving, this must be clear at the start of employment. However, since attracting and retaining care staff is challenging, many Employers take a view that some training will not be clawed back.

b) Additional training

What additional training courses relevant to the Employer’s specific needs are required? Prior to training being booked, discuss the training requirements with the Employee as well as the commitment that is made for the investment and for repayment. These discussions could take place at induction for new starters or during 1-2-1 meetings or supervision for existing staff. The overall training plan for an individual should include additional training, with a plan in place for when it needs to be carried out. Conduct a training needs analysis periodically to keep up to date with training requirements as they may change from time to time.

When will training take place?

Consideration must be given to whether training should take place during the probationary period or after employment is confirmed. The probationary period is a trial for both the new starter and the Employer. If neither want to continue the relationship and training has already taken place, will you, as Employer, claw back the cost of training?

Take time to consider training agreements and talk to your employees about its implementation.

If you would like to discuss this subject further, please contact Cecily Lalloo at Embrace HR Limited.
T: 01296 761288 or contact us here.
If you would like to receive our newsletter then sign up here.
Based in Aylesbury, Buckinghamshire, Embrace HR Limited provide a specialised HR service to the care sector, from recruitment through to exit.

Embrace HR

Set expectations

Employers in the UK, whether an individual or large or small business, who expect their workers to drive during the course of their employment, must comply with the necessary legal requirements. This guidance aims to outline the key steps to take when checking employees’ driving licences and provides an overview of the rules for driving in the UK.

We recommend that you set expectations at the start of employment by including in your Induction a topic such as: “Driving the employer’s vehicle and driving your own vehicle on the employer’s business”.

If it is essential that your employee drives as part of their job role, this must be stated in their contract. The employee must be made aware of the consequences should they be disqualified from driving. If they are disqualified, how will it affect their job role? Before any action is taken consult with an HR professional or employment law solicitor.

It is important to check the status of the driving licence before an employee is permitted to drive the employer’s vehicle to ensure that the insurance is not invalidated.

Where an employee is required to drive extensively during the course of the job role, encourage them to undertake defensive driving courses or other relevant training to enhance their driving skills and safety awareness. You may wish to offer them time off for the training, or even contribute towards the cost of training as part of their development.

In this document we will refer to “employee”, but the guidance applies to people who in employment status are known as “workers”.

Checking the employee’s driving licence

  1. Obtain consent before checking an employee’s driving licence. It is crucial to obtain their explicit consent. This can be in the form of a signed consent form or an email from the employee.
  2. Use the DVLA (Driver and Vehicle Licensing Agency) Electronic Service to check an employee’s driving licence. The system allows employers to verify driving entitlements, penalties and the validity of the licence using the code generated by the employee.
  3. Verify the photocard. Ensure that the employee holds a valid photocard licence.
  4. Check the licence categories. Review the driving categories specified on the licence to confirm that the employee is authorised to drive the vehicle they are assigned to.
  5. Check the address on the licence is the employee’s address that is registered with you
  6. Check expiry dates regularly to ensure that the licence has not expired. I recommend at least an annual check of the licence.

Rules for driving in the UK

  1. The Highway Code is the rule book for driving in the UK.
  2. Employees must be at least 17 years old to drive a car and hold an appropriate driving licence.
  3. Check your insurance. Many business-use insurances have an age limit restriction. If a driver is under their age restriction, special authority is required and usually premium is paid.
  4. It is essential that an employee’s driving licence is valid, has not been revoked or disqualified and has not expired.
  5. Your employee must advise you if they gain any penalty points or disqualifications. Keep a record of these points and disqualifications.
  6. Ensure that employees who drive the employer’s vehicles are covered by the appropriate insurance policies.
  7. If your employee drives their own vehicle for business purposes, request evidence of insurance and check regularly. Confirm that their vehicle meets MOT requirements if they are expected to carry a passenger. Many insurances include occasional business use for individuals.
  8. Encourage employees who are required to drive extensively for their job to undertake defensive driving courses or other relevant training to enhance their driving skills and safety awareness.

To summarise

As an employer it is vital to follow the guidelines to maintain legal compliance and prioritise the safety of your employees as well as other road users.

Driver risk assessments should be carried out and staff trained. Contact health and safety or other professionals who are competent for further information.

This guidance is for general information and does not constitute legal advice. For specific legal advice do consult a qualified professional.

If you would like to discuss this subject further, please contact Cecily Lalloo at Embrace HR Limited.
T: 01296 761288 or contact us here.
If you would like to receive our newsletter then sign up here.
Based in Aylesbury, Buckinghamshire, Embrace HR Limited provide a specialised HR service to the care sector, from recruitment through to exit.

Photo of London night sky

Cecily Lalloo, MD of Embrace HR, independent specialist provider to the complex care sector, discusses how to properly support night workers in their roles, to protect their own wellbeing while enabling them to deliver the best possible care to those who need it.

Night work is commonplace in all aspects of healthcare, and is essential in delivering the care that is needed to people recovering from life-changing injury or in supporting them with ongoing complex needs.

And while this is an accepted and necessary way of working in care, to provide a 24-hour continuous service, the potential impact on health and safety must not be lost by employ-ers of those workers tasked with delivering care.

Employers have to ensure they comply with legislation in this area, to prevent fatigue, burnout and illness arising from employees who are not properly supported.

Risk assessments must be carried out as employers have a legal duty to assess the risks to the health and safety of employees (and risks to the health and safety of persons not in their employ-ment) to which they are exposed while they are at work. In the UK the Working Time Regulations 1998 sets out maximum working time which must be – supported by efficient management of employ-ees, to ensure night workers can achieve acceptable levels of sleep and rest, despite the disruption to their circadian rhythms, and protect their health and wellbeing.

Here, we look at some of the main issues employers need to consider.

Risks for night workers

For people who work nights, or those who work unsociable or very long shifts, these hours are at odds with the more accepted working patterns of working during the day.

Our circadian rhythm, which expects we will be awake during the day and sleep at night, can be disrupted by night work – and sleep is essential to mental and physical restoration to enable us to work effectively. It allows the body to recover from physical or cognitive ac-tivities and helps to protect against fatigue and anxiety.

However, for those working during the night, this is something that is less easy to achieve, and can lead to illness or the exacerbation of existing conditions.

Chronic fatigue resulting from night work is associated with conditions including chronic gastritis, peptic ulcers and cardiovascular illnesses such as hypertension and coronary heart disease. A UCL study found that working more than 11 hours places a person at a 67 per cent higher risk of developing heart disease compared with those who work a typi-cal seven or eight hour day.

Furthermore, fatigue or poor sleep can lead to a greater risk of errors or accidents, which could be of huge consequence when caring for individuals with acute needs.

Legislation supports night workers in being able to access regular medical checks, and if a night worker becomes ill and there is clear evidence to link their symptoms with night work, the employer must reassign the worker to other duties.

But in helping to reduce the chances of workers becoming ill or their wellbeing being com-promised, employers can take pre-emptive steps in protecting workforce and their wellbe-ing.

Risk assessments are a key part of that, and can ensure the workers tasked with deliver-ing care are able to properly protect those they are supporting.

Risk assessments

By properly managing risks and identifying the hazards of night work and helping to miti-gate them, workers are better supported to do their jobs and deliver the often life-saving care that is needed.

Employers must commit to addressing risks and protecting the safety, health and wellbe-ing of workers – which, as well as being best practice, can also help reduce sickness and absence, reduce staff turnover, reduce errors and accidents and increase productivity. Night works should be offered an annual night workers assessment.

A four stage process should be implemented:

1. Establish a system to manage the risks

2. Assess the risks in your workplace

3. Take action to reduce the risks

4. Review arrangements regularly.

A person must be appointed within the organisation to oversee this, and it is vital that workers are consulted and involved in any decisions about shift work.

Factors including fatigue should be prominent in a risk assessment, as well as other as-pects which we know affect healthcare workers such as workload, work activity, duration of shifts, rest breaks within and between shifts, mental and physical demands and welfare.

Risk groups among night workers – such as pregnant workers, younger and older workers, those with existing health conditions and new and temporary workers – should have their particular circumstances taken into account.

Monitor and review

Implementing the four step risk assessment process will reduce the likelihood of potential problems, but cannot always prevent them – which is why workers should be encouraged to report any problems as soon as possible

Supervisors have a role in identifying and reporting problems and if workers are concerned about their personal health, they should be encouraged to visit their GP.

Sometimes it will be necessary for the business to alter the shift schedule or make changes to the work environment. In this case, workers should be consulted in advance on the proposed changes.

While these changes may bring about improvements, they may also create problems, so monitoring any arrangements in place, to ensure they are working for everyone involved, is hugely important.

In any event, arrangements for night or shift workers should be reviewed periodically, to ensure their effectiveness.

Good practice recommendations

While carrying out robust risk assessments and implementing their findings will help the unique features of every business and every care situation, generally there are a number of approaches employers can take to support the wellbeing of their team.

Clearly every situation and business is different, and this may not be appropriate in every one; while it is not legally binding to take such steps, it can be advisable if appropriate to demonstrate the implementation of good practice.

• Plan a workload that is appropriate to the length and timing of the shift.

• Schedule a variety of tasks to be completed during the shift to allow workers some choice about the order in which they are done

• Avoid scheduling demanding, dangerous, monotonous and/or safety critical work to-wards the end of night shifts

• Avoid placing workers on permanent night shifts, and if possible,

• Offer a choice between regular and rotating shift schedules

• Where possible, arrange shift start/end times to be convenient for public transport or consider providing transport for workers on particular shifts

• Limit shifts to a maximum of 12 hours (including overtime)

• Consider if shifts of a variable length or flexible start/end times could offer a suitable compromise

• Allow workers some discretion over when they take a break where possible, but discour-age saving break time to leave work earlier

• Try to limit consecutive working days to a maximum of five to seven days and ensure there is adequate rest time between successive shifts

• Ensure supervisors and team members with responsibility for shift working arrangements are aware of the risks of night work and can recognise problems caused by this

• Provide training and information to workers, management and supervisors on the risks associated with night work and on coping strategies.

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We are looking for a dedicated support worker with a genuine caring profile and good sense of humour with the ability to learn and implement prescribed therapy to support our adult client who has an acquired brain injury. You will be required to work alongside our client in East Sussex in a facilitative role, enabling his integration into the community, supporting his day-to-day needs and sourcing suitable local facilities for social integration and therapy rehabilitation.


Working days: Monday to Sunday – shifts based on 3 days and 1 sleep in night (option for split shifts is negotiable).

Working hours: combination of day shifts and sleep in shifts totalling a maximum 48 hours per week


£17 per hour Monday to Friday day shifts

£19 per hour Saturday and Sunday day shifts

Sleep in shift calculated as £80 plus 4 hours at the day rate (weekday/weekend)


  • To follow the care plans and risk assessments and be involved in the development of the overall support plan.
  • To work on a physiotherapy programme under the supervision and guidance of the neuro physiotherapist to implement taught strategies to increase functioning and manage memory, cognitive problems and behaviours.
  • To work on occupational therapist’s programme to increase both physical and psychological functional ability.
  • To work on Speech/communication under the supervision of a speech therapist to encourage confidence in all communications.
  • Generally, to work on an active programme of support to include a range of activities, supporting recommendations made by the treating therapists.
  • To support our client to access a range of meaningful activities both within the home and in the community.
  • To support our client and maintain role within the family.
  • Escort to therapy sessions and for outings using the family’s automatic vehicle.
  • To accompany our client and his family on holidays (by arrangement).
  • To maintain communication with the therapists, case manager, the client’s family and other support team members.
  • Participate in meetings called by the therapists, case manager or the client’s family.
  • Respect the need for confidentiality on occasions when the client or his family speak/communicate on matters of a private and personal nature.
  • Enable the client to make choices and decision wherever possible.
  • As a professional member of the staff team, support colleagues where necessary.


  • To help keep the client’s room clean and tidy; complete laundry.
  • Support personal care needs, including oral hygiene, and ensure he is always well presented and cleanly dressed;
  • Provide support when eating and drinking
  • Prepare meals and drinks as required
  • Ensure that all duties are carried out to a high standard and that the welfare of the client is paramount at all times
  • To undertake any other related duties as required from time to time


Essential Requirements:

  • Enhanced DBS Certificate – adult workforce and child (applied for by employer if required)
  • Experience working with clients with acquired brain injuries.
  • 3 years’ driving experience and must be 26 years of age or above for car insurance purposes
  • Able to drive automatic vehicle although training will be provided to the right applicant
  • Full clean UK drivers’ licence
  • The driver’s license must not have drink/driving endorsements
  • Good level of spoken English
  • Punctual, committed and dependable
  • A calm temperament, trustworthy, reliable with a good sense of humour
  • Ability to apply common sense
  • A strong personality to compliment the client’s needs
  • Willing to attend gym and swimming sessions
  • Satisfactory references
  • Right to work in the UK


  • Health and Social Care First Aid Certificate
  • Flexibility to work occasional additional hours

Job Types: Part-time, Permanent

Salary: £17.00-£19.00 per hour

Day range:

  • Every weekend
  • Monday to Friday


  • 12 hour shifts
  • Day shift
  • Night shift

Ability to commute/relocate:

  • Must be able to reliably commute to TN20


  • Acquired Brain Injury: minimum 3 years (required)
  • Driving: minimum 3 years (required)

Click here to apply for this position

Application deadline: 12/06/2023

Reference ID: SWJLS-052023

Embrace HR Aylesbury staff payment changes

As April gets closer, make sure you are up to date with the changes in minimum wage rates and other statutory payments for the tax year 2023/2024.

It is not long until April, and of course for anyone involved in HR or employing people, knowing the annual change in rates for the National Living Wage and other statutory payments is vital. Below we outline some of what you need to know:


National Living Wage

From 1 April 2023, the National Living Wage (NLW) will increase from £9.50 per hour to £10.42.


The National Living Wage (NLW) and National Minimum Wage (NMW) from 1 April 2023 are:
  Current Rate £

(1.4.2022 to 31.3.2023)

Rates £

From 1.4.2023

National Living Wage 9.50 10.42
21-22 year old rate 9.18 10.18
18-20 year old rate 6.83 7.49
Aged under 18

(but above compulsory school leaving age)

4.81 5.28
Apprentice aged under 19 4.81 5.28
Apprentice aged 19 and over, but in the first year of their apprenticeship 4.81 5.28



Apprentices are entitled to the apprentice rate if they’re either:

  • aged under 19
  • aged 19 or over and in the first year of their apprenticeship


Apprentices are entitled to the minimum wage for their age if they both:

  • are aged 19 or over
  • have completed the first year of their apprenticeship


 Statutory Pay for Parents 

From April 2023, Statutory Maternity Pay (SMP) after the standard six weeks of 90% of pay is £172.48 or 90% of the employee’s average weekly earnings, whichever is lower. Note the same rate also applies to Statutory Paternity Pay and Statutory Adoption Pay.


Statutory Sick Pay

From April 2023 Statutory Sick Pay (SSP) will increase to £109.40 per week.  How much you need to pay an employee depends on the number of qualifying days they normally work each week and how many days they were off sick.


Further information can be obtained from the government website or by following this link


If you would like to discuss this subject further, please contact Cecily Lalloo at Embrace HR Limited.

T: 01296 761288 or contact us here.

If you would like to receive our newsletter, please sign up here.

Based in Aylesbury, Buckinghamshire, Embrace HR Limited provide a specialised HR service to the care sector, from recruitment through to exit.



With a significant Supreme Court judgement set to reform how part time workers’ holidays are calculated – and a Government consultation on this currently underway – employers must ensure they are on top of this fast-changing situation.

Here, we look at the current situation and how Employers should review their current policies and procedures ahead of any further changes.

Part-time workers are set to see changes in their holiday entitlement, which employers must ensure they are aware of to stay on top of their legal obligations.

Following a recent judgement from the Supreme Court, a consultation over holiday entitlement for part-year and irregular hours workers is being launched.

The Harpur Trust v Brazel case concerned the calculation of holiday pay and entitlement of a permanent part-year worker on a zero-hours contract. The judgment held that the correct interpretation of the Working Time Regulations 1998 is that holiday entitlement for part-year workers should not be pro-rated so that it is proportionate to the amount of work that they actually perform each year.

Part-year workers are entitled to 5.6 weeks of statutory annual leave, calculated using a holiday entitlement reference period to determine their average weekly pay, ignoring any weeks in which they did not work.

As a result of this judgment, they are now entitled to a larger holiday entitlement than part-time workers who work the same total number of hours across the year.

Employers are urged to take part in the Government consultation, ahead of a probable overhaul of their part-time worker holiday policy – but here, we look at the current situation and how to ensure you are compliant in meeting your obligations.

Current entitlement

Under the Working Time Regulations 1998 (WTR), all workers (this includes employees) are entitled to 5.6 weeks’ annual leave. For someone who works five days a week, this is 28 days. 28 days is the maximum statutory annual leave that must be given. Complications have arisen over the years in calculating this for those who work for less than five days a week, or less than 52 weeks in a year.

For part-time workers, working 52 weeks a year but less than five days, the solution is simple: their weekly days or hours worked are multiplied by 5.6 to get their yearly entitlement. For those who are not required to work for 52 weeks in the year, but are permanently employed (i.e., not on a fixed term contract), things are less clear. In the Harpur Trust v Brazel judgment, the Supreme Court ruled that part-year workers must be given 5.6 weeks annual leave, but this cannot be prorated in accordance with the number of weeks they work in a year – consultation is now underway by the Department of Business, Energy and Industrial Strategy (BEIS).

Pro-rated holidays

A part-year worker is anyone who doesn’t work every week of the year, such as someone on a term-time only contract. A part-time worker is anyone who works every week of the year but on fewer days or hours than a full-time colleague. A part-time pattern might mean they work three days per week instead of five, or 4 hours per day instead of 8, but they work 52 weeks per year.

It is important to understand the difference between a part-year worker and a part time worker as the holiday calculation is different for each. Annual leave can be pro-rated for a part-time worker. This is anyone who works 52 weeks per year but on less days/hours than a full-time colleague. For example, someone who works three days per week instead of five. This person would be entitled to 16.8 days’ annual leave instead of 28 days (5.6 x 3 = 16.8 days). Annual leave can also be pro-rated for fixed-term contracts, where there is a clearly agreed date for when the employment will end.

For example, if an employee is contracted to work for three months only to cover a busy period (e.g., summer holidays), their holiday entitlement will be 1.4 weeks. This is worked out by dividing 5.6 by 12 months then multiplying by three months (5.6/12 x 3 = 1.4wks). Finally, annual leave can be pro-rated for new starters and for leavers (e.g., someone who starts and/or leaves during an annual leave year), so that the entitlement is only based on full months worked under the contract. However, the Supreme Court judgement was clear that the amount of leave for part-year workers under a permanent contract must not be pro-rated to be proportional to that of a full-time worker. Therefore, zero-hours, variable hours, casual, agency and term-time staff should all get 5.6 weeks’ leave per year. What will the current Government consultation reveal?

Calculating leave entitlement and holiday pay

All employees are entitled to 5.6 weeks paid annual leave. As such, there should be no need to do any further calculations to work out accrual or entitlement (unless for part-time or fixed-term staff). The percentage method (where 12.07 per cent of the hours worked / pay received is used to determine holiday entitlement and pay) should not be used for any holiday calculations.

You must have measures in place to keep track of what entitlement has been used so far in the holiday year (in the same way you might do for full-year staff) and ensure everyone takes their full 5.6 weeks’ leave. Holiday pay should be paid at the normal rate of pay. Where weekly pay varies (for example, for workers on a zero-hours contract), you should calculate holiday pay based on an employee’s average weekly earnings over the previous 52 paid weeks. The reference period must only be weeks for which the worker was actually paid.

It must not include weeks where they were not paid as they did not work. It should also not include any weeks where “normal” pay was not received, for example, because they were on sick leave and they received sick pay.

You can go back for a maximum of two years (104 weeks) to obtain the relevant 52 weeks’ pay data.

In the event that the employer does not have 52 weeks data from the previous 104 weeks, then the reference period becomes the number of weeks’ worth of data available.

Example calculation – Average weekly pay

Add earnings from previous 52 working weeks / 52 = average weekly pay Pay for holiday period = average weekly pay x no. weeks’ holiday For example, if an employee’s average weekly pay is £100 and they want to take 2 weeks’ holiday: £100 x 2 = £200 holiday pay. This calculation should be re-done at the beginning of every holiday period.

Rolled up holiday pay

Government guidance states that holiday pay should be given at the time when annual leave is taken and that an employer cannot include an amount for holiday pay in the hourly rate. It also states that if a current contract still includes rolled-up pay, it has to be re-negotiated. In the past, employers could try to use rolled up holiday pay by being transparent with employees and ensuring they are given time off. But, employees could still raise a claim if they think they had been prevented from taking their annual leave.

However, since rolled up holiday pay typically uses the 12.07 per cent method to calculate accrual, the Supreme Court’s judgment that this should not be used adds extra risk. As such, it is best to reach alternative agreements with affected staff and ensure they are given 5.6 weeks’ annual leave with the pay for this leave given at the time the holiday is taken.

Holiday calculations – resolving errors and new approaches

Payment in lieu

Payment in lieu of statutory minimum entitlement (5.6 weeks) is not allowed unless employment is terminated. You must let employees take the full 5.6 weeks leave within the current holiday year and pay for leave at the time it is taken.

Backpay for previous years

If you have been calculating pay incorrectly (e.g., by using the 12.07 per cent method rather than taking a 52-week average), it is possible that you may owe employees compensation for underpayment of holiday pay. You can proactively take steps to provide the employee with backpay. Some employers may try to take the “wait and see approach” and let employees raise this, but this might not be possible for unionised environments since the union will likely be in contact to campaign on behalf of the employees they represent to get backdated pay. It is important to remember that not taking action could significantly increase the risk of unlawful deduction from wages claims being raised by employees.

When calculating what backpay is due, you will need to assess what was paid using the 12.07 per cent method and what should have been paid by taking a 52-week average; the compensation for underpayment of holiday pay will be the difference between these two figures. Where an employee or union request that backpay is given for previously underpaid holiday, it is likely you will have to do so, otherwise you are at significant risk of receiving an unlawful deduction from wages claim. Usually, an unlawful deductions claim must be paid within three months of the last deduction, or in this case, within three months of the last holiday pay payment.

But, given the scope of the situation, tribunals might allow employees to bring a claim within three months of the end of the holiday year in which holiday pay was calculated incorrectly.

The tribunals claims backlog is significant at present. Additionally, there are the risks of disrupting employee relations, thus reducing productivity, engagement and satisfaction, as well as action from trade unions.

Consequences of failing to give sufficient holiday

Not providing the full 5.6 weeks entitlement will be in breach of the law and is not recommended.

In this situation, there is a significant risk of tribunal claims, industrial action, employee grievances and resignations. There could also be wider implications for the organisation’s reputation with the general public.

Alternatives to part-year contracts

Term-time, variable-hours and zero-hours contracts, like any other type of contract, have their pros and cons. It is useful to consider why you are introducing a part-year contract in the first place. Is it because you only need someone to cover busy periods, like summer or Christmas, or term time? If so, a fixed-term contract or annualised contract may be a more effective alternative. If you want to continue having staff available year-round, and only call on them as and when needed, zero-hours and variable-hours agreements may be beneficial but consider all the terms involved. As such, it is worth understanding each of the different types of contracts and considering which is most appropriate for your workers.

If you would like to discuss this subject further, please contact Cecily Lalloo at Embrace HR Limited.

T: 01296 761288 or contact us here. If you would like to receive our newsletter, please sign up here.

Based in Aylesbury, Buckinghamshire, Embrace HR Limited provide a specialised HR service to the care sector, and small businesses, from recruitment through to exit.